Comments on: Hi I’m… http://techsupporthell.org/2007/09/13/hi-im/ Stories from the Trenches Tue, 06 Jan 2009 23:38:43 +0000 http://wordpress.org/?v=2.3.3 By: Mouseclone http://techsupporthell.org/2007/09/13/hi-im/#comment-2 Mouseclone Tue, 25 Sep 2007 15:04:39 +0000 http://techsupporthell.org/2007/09/13/hi-im/#comment-2 Wow.. this is some funny shit. I have heard read and done it all before. the people at the call centers are stupid sometimes. They, like most users, don't listen to a word that you are saying. If I tell someone I'm an IT guy and their shit keeps going down and to send me a tech out. I don't want them to reboot my modem 5 times. I'm not going to turn my computers off and on so that you can make me feel like a dumb ass. If I tell you I have a switch or a router they will assume that your device is causing the problem as they don't trouble shoot your hardware. If DHCP is turned on, I can do a ipconfig /renew or on Linux /etc/init.d/network restart and try and get another IP address. If I run Linux and you don't support then just assume that I know what I'm talking about your a tech support dumb ass for know knowing that IP is IP no matter what system it is on. If you tell me to turn the power off to the modem, unplug the power cord from my computer, and disconnect the ethernet cable from the modem, I'm going to instantly think that you just want to see how much shit you can get me to do. If I have 10 devices on my network and you ask me to turn them all off and back on you are still a dumb ass tech support person. I could have just unplugged them from the switch/router. If I log into my router and it is not pulling a WAN IP address do not think that my router is bad because I still want to shove it up your dumb ass tech support ass. If you tell me you know a lot about something and really don't. Just send me a line tech out to fix the damn line because that is where the problem is. Wow.. this is some funny shit. I have heard read and done it all before. the people at the call centers are stupid sometimes. They, like most users, don’t listen to a word that you are saying.

If I tell someone I’m an IT guy and their shit keeps going down and to send me a tech out.

I don’t want them to reboot my modem 5 times. I’m not going to turn my computers off and on so that you can make me feel like a dumb ass.

If I tell you I have a switch or a router they will assume that your device is causing the problem as they don’t trouble shoot your hardware.

If DHCP is turned on, I can do a ipconfig /renew or on Linux /etc/init.d/network restart and try and get another IP address.

If I run Linux and you don’t support then just assume that I know what I’m talking about your a tech support dumb ass for know knowing that IP is IP no matter what system it is on.

If you tell me to turn the power off to the modem, unplug the power cord from my computer, and disconnect the ethernet cable from the modem, I’m going to instantly think that you just want to see how much shit you can get me to do.

If I have 10 devices on my network and you ask me to turn them all off and back on you are still a dumb ass tech support person. I could have just unplugged them from the switch/router.

If I log into my router and it is not pulling a WAN IP address do not think that my router is bad because I still want to shove it up your dumb ass tech support ass.

If you tell me you know a lot about something and really don’t. Just send me a line tech out to fix the damn line because that is where the problem is.

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